ClearSky Solar Limited (“ClearSky”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly and in accordance with the Privacy Act 2020.
This policy explains what personal information we may collect, why we collect it, how we use and share it, and your rights in relation to that information.
1. Personal information we collect
Depending on how you interact with us, we may collect information including:
- your name and contact details, such as your email address and phone number;
- your address and the address where a solar system is being considered or installed;
- property, roof and electrical information relevant to assessing and designing a solar system;
- electricity usage or other energy information you provide to us;
- photographs and information collected during site assessments;
- information about your purchases, invoices and payments;
- information you provide when requesting a quote, purchasing our products or services, or contacting us for support; and
- limited technical information associated with your use of our website, such as information about your device, browser or website usage.
We only collect personal information that is reasonably necessary for our business activities and the services we provide.
2. How we collect information
We may collect personal information:
- directly from you when you contact us, request a quote, complete a form, purchase our products or services, or otherwise communicate with us;
- from your interactions with our website and online services;
- from third parties where reasonably necessary to provide our services, such as electricity distribution businesses, electricity retailers, contractors, suppliers or other parties involved in a solar installation; and
- from publicly available sources where reasonably necessary for our business purposes and permitted by law.
Where we collect information about you from a source other than you directly — for example, your electricity distributor, retailer, or a contractor involved in your installation — we will take reasonable steps to let you know. See Section 4 for why we collect this information, and Section 8 for how to access or correct it.
3. If you do not provide information
You may choose not to provide personal information to us. However, some information is necessary for us to provide particular products or services.
For example, we may need your contact details and property or technical information to assess a site, prepare a quotation or design and install a solar system.
If you do not provide information that is reasonably necessary for a particular service, we may not be able to provide that service, complete your request or proceed with an installation.
Where information is required by law, regulation or another legal obligation, we will let you know where appropriate.
4. How we use your information
We may use your personal information to:
- respond to enquiries and prepare quotations;
- assess your property and design solar, battery or related electrical systems;
- arrange and carry out site assessments;
- supply, install, commission and maintain solar systems and equipment;
- arrange electricity connection and other related requirements;
- provide customer service, technical support and warranty assistance;
- process payments and maintain business records;
- communicate with you about products or services you have requested;
- improve our products, services and website; and
- comply with our legal, regulatory and electrical safety obligations.
We will not use your personal information for a purpose unrelated to why it was collected unless permitted or authorised by law.
5. Sharing personal information
We may provide relevant personal information to other organisations where this is reasonably necessary to provide our products or services.
This may include:
- electricians, installers and other contractors involved in your installation;
- electricity distribution businesses, electricity retailers and metering providers;
- product manufacturers and suppliers;
- delivery and logistics providers;
- professional or technical service providers; and
- technology or software providers that help us operate our business.
We only provide information that is reasonably necessary for the relevant purpose and will take reasonable steps to ensure that personal information is handled appropriately.
We do not sell your personal information.
6. Website and online services
Our website is hosted using third-party technology services. Our website may also use services that collect limited technical information about visitors or how the website is used.
This may include information such as your IP address, browser or device information, and website usage information.
We do not knowingly collect more information through our website than is reasonably necessary for its operation and our business purposes. The services we use may change from time to time.
7. Security and retention
We take reasonable steps to protect personal information from loss, unauthorised access, use, disclosure, modification or other misuse.
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, or where we are required or permitted to retain it by law.
When personal information is no longer required, we will take reasonable steps to securely delete or destroy it.
8. Privacy enquiries, access and correction
You generally have the right under the Privacy Act 2020 to request access to personal information we hold about you and to ask us to correct information that is inaccurate, incomplete, out of date or misleading.
For privacy questions, complaints, access requests or correction requests, please contact:
We may need to verify your identity before providing access to personal information.
We will respond to requests in accordance with the Privacy Act 2020.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner:
9. Privacy breaches
If we become aware of a privacy breach, we will assess and respond to it in accordance with the Privacy Act 2020.
Where a breach is required to be notified under the Act, we will notify the Office of the Privacy Commissioner and affected individuals as required by law.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The latest version will be published on our website.
ClearSky Solar Limited